Send the order number, purchase date, customer details and information that you wish to return the product.
G-KINGZ CUSTOMER SUPPORT
RETURNS & CLAIMS
A clear written process helps us handle returns and verify products, circumstances and reported symptoms accurately.
RETURN OR CLAIMREKLAMACJA@G-KINGZ.PL
Returns and claims are accepted in writing
To avoid misunderstandings and preserve a complete record of each case, please submit returns and warranty claims by email. Telephone conversations may provide general information, but they do not constitute a formal submission.
01
How to request a return
Provide the product name, part number, quantity and sales channel through which it was purchased.
State the reason for the return or indicate that you are exercising an applicable right of withdrawal.
We will confirm the submission and provide the correct return address and shipping instructions.
Include the product and all supplied accessories. Protect every element against movement, impact and leakage.
Place the order number and customer details inside the parcel so that we can identify it immediately.
02
What should a warranty claim include?
Order number, purchase date, sales channel and the name used for the order.
Product name, part number or OE number, vehicle model, engine version and installation date.
Describe the symptoms, when they appeared, how often they occur and under what operating conditions.
Explain the installation, first start-up, mileage after installation and any events that may be relevant.
Attach clear photographs and recordings showing the product, installation, packaging and reported symptom.
Include fault codes, measurements, workshop findings and invoices or installation reports, if available.
03
How a warranty claim is processed
Send the claim
Email the complete description and supporting materials to reklamacja@g-kingz.pl.
Initial verification
We review the documentation and contact you if additional information is required.
Shipping instructions
If physical inspection is necessary, we provide instructions for sending the product.
Technical assessment
We inspect the product and compare its condition with the information supplied in the claim.
Written decision
You receive the result of the assessment and information about the next steps by email.
G-KINGZ SUPPORT
Would you like to request a return or submit a claim?
Send the order details and all relevant information in one email whenever possible.